Customer Service Apprenticeship Coventry job in Coventry at EON UK

Customer Service Apprenticeship - Coventry

Company: E.ON UK

Location: Coventry UK

Date Posted:Mar 31, 2018

Our New Connections department is now offering the opportunity to join E.ON as an apprentice.E.ON provides electricity and gas to millions of homes and businesses here in the UK. It’s incredibly complex work. It takes the talents of thousands of people to do what we do. Yet our vision is a simple one. We want to be the trusted energy partner for our customers. We’re doing that by making energy cleaner and simpler to understand. We’re also doing it by being genuinely helpful people and treating our customers fairly.Do you have a passion for Customer Service? Why not join our Apprentice Scheme that offers great opportunities if you want to embark on an interesting career with a company that has our customers at the heart of everything we do.We are recruiting for a Customer Service Advisor to join our New Connections Team which are based at our Coventry office on Westwood Business Park.What you will learn on the scheme?How to provide a first class customer experience to our customersDealing with complex queriesAbility to adapt and change to working prioritiesDealing with email and written correspondenceNot only will you be gaining valuable experience with a leading energy company, you could gain additional qualifications, equivalent to an NVQ Level 2. This in turn could lead to a full time, permanent role within E.ON for the right candidates.What does the Apprenticeship involve?The Apprenticeship itself will earn £10,500 a year starting salary with an opportunity to progress to £12,500.It will last a minimum of 14 months and will see you based in our Coventry Office.Once you're there you'll develop the skills you need for the job as well as gaining a thorough understanding of our wider Customer Operations business. You will be working with some of the best people in the business, so you’ll be very well placed to progress with us once the apprenticeship comes to an end.For those who complete the Apprenticeship there will be an opportunity to take up a permanent, full time role within E.ON, with the additional opportunity to carry on studying for more qualifications whilst earning a very competitive salary.What do we need from you?You’ll need to be 18+ due to the financial nature of the role.Good communication skills – with the ability to demonstrate empathy and support to customer – both written and verbal.A passion for customer service with the ability to identify customer needs and help provide solutions.Positive attitude - you'll be enthusiastic and eager to learn.Reliability - you'll need to have good attendance and excellent timekeeping skillsAbility to operate at GCSE level or equivalent in English and Maths at C grade or above.. The application processUpon completion of the online application form we will contact you by telephone to discuss your application (and also assess your communication skills); then we will be inviting applicants to attend an Experience Day in the Coventry area.This will be a fairly informal session lasting approximately 3-4 hours where we can learn more about you, your skills and abilities, and your suitability for the role. It will also give us an opportunity to answer any questions you may have regarding the scheme.From the Assessment Centres, all applicants will be contacted and given feedback, and successful applicants will be offered a provisional offer of employment, based on successful completion of E.ON’s Onboarding procedures.Additional InformationWe reserve the right to close the vacancy once a sufficient number of applications have been received.This role will be based at Westwood Business Park, Coventry, CV4 8LG We will be holding the assessment days on the week conmencing 21st May 2018 at the Nottingham office.The start date for successful candidates will be 5th July 2018 For more information on reasonable adjustments please.E.ON is committed to equal opportunities and actively promotes diversity, equality and flexibility. View full job description
JobCentre Plus 1 year ago
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