Customer Service/Call Centre Trainer job in Dartford at Morgan Spencer
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Customer Service/Call Centre Trainer

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Company: Morgan Spencer

Location: Dartford, Kent

Date Posted: Nov 12, 2011

Responsibilities Monitoring customer service through listening to calls, reviewing customer satisfaction audits, and general observation of the customer service team; Providing necessary training to team, either on a group or one to one basis, to assist with performance improvement; Regular reviews of staff to ensure quality is maintained; Providing induction training to new employees; Positively impact on continuously improving customer satisfaction; IT system "Superuser" Achieve and improve upon customer satisfaction levels; Improved team performance and reduce levels of complaints; Improved team knowledge, ability, morale and retention; Positive feed back from client team...View full job description
From Reed - 12 Nov 2011
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