Customer Service Coordinator Logistics job in Wrexham at JVP Jobs

Customer Service Coordinator (Logistics)

Company: JVP Jobs

Location: Wrexham UK

Date Posted:Oct 27, 2017

Customer Service Coordinator (Logistics)Whether you’re an early starter, late riser or somewhere in the middle – this role provides the perfect opportunity to have a start time that works for you! Due to continued business growth, two additional roles have been created within the busy traffic office of Ningbo Distribution. If you’re a vibrant individual with superb communication and problem-solving skills, and experienced with handling high volumes of calls, this role provides the perfect career opportunity to reach your full potential.Who will I be working with?Ningbo Distribution is an award-winning family oriented company with long standing roots, and offers transport and pallet logistics with next day delivery and collection services throughout the UK. The Ningbo team pride themselves on exceptional customer service, communication and attention to detail, and were delighted to be awarded with the coveted New Depot of the Year Award 2014/2015 within 8 months of joining the UPN Network.Ningbo is on track to grow its turnover from £6m to £8m by the end of 2017, and the ambitious company has recently made significant investments into technology and its fleet of 35 vehicles and trailers, whilst continuing to support, develop and reward the valued workforce of over 60 colleagues.So, what will this role of Customer Service Coordinator entail?You’ll be working within a bustling traffic office in the heart of the action as part of a professional team supporting up to 600 deliveries a day. Answering a high volume of inbound calls and some email queries, you will consistently provide excellent customer service. One minute you could be responding to a delivery query and the next liaising with drivers to get the latest estimated times of arrival. By using your problem-solving skills and providing helpful, accurate information to the relevant parties, you will play a key part in the ongoing success of Ningbo’s operation.What will I need to be considered for this Customer Service Coordinator vacancy?• Proven experience within a busy office based customer service role, preferably in a logistics environment • Superb telephone manner and problem-solving skills• Ability to handle high volumes of calls efficiently and effectively• Good IT literacy including accurate and timely data entry skills• A resilient, positive ‘can do’ attitudeWhat will I receive in return?The rewarding culture at Ningbo Distribution provides the opportunity to join in with regular social events organised by the business such as go karting, family fun days and the Christmas party.Salary: £20,000Hours of Work: Full time, Monday to Friday. Flexibility is available with working hours regarding start time, which can be agreed at interview.Ningbo is looking to employ two individuals who will alternate Saturday morning cover between 9am to 12pm. Time off in lieu will be given for this cover with the colleague working a Saturday shift that week, able to either do a half shift on the Friday before or Monday after.Contract Type: PermanentLocation: Based from the depot in Wrexham Industrial Estate (North Wales). Within a commutable distance of Chester, Deeside, Oswestry and Nantwich.All applications to be submitted online, and strictly no agency calls or agency CV submissions.This Customer Service Coordinator (Logistics) vacancy is advertised by JVP Jobs on behalf of the employer Ningbo Distribution. At JVP Jobs we believe in providing complete transparency for you the job seeker to help you make informed decisions. By applying for this role you are submitting your CV directly to our above named client. Please note that we DO NOT operate as a recruitment agency, all applications will be reviewed directly by the employer Ningbo Distribution, and should they wish to progress your application further they will be in contact with you.Feel free to visit to access CV and interview tips, apply for advertised vacancies, and set up email job alerts. View full job description
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