Customer Service Executive Diamond Cash Management job in Northwich at Flexiworkforce

Customer Service Executive - Diamond Cash Management

Company: Flexiworkforce

Location: Northwich UK

Date Posted:Jun 30, 2017

Customer Service Executive - Diamond Cash ManagementAs a Barclays Customer Service Executive within the Diamond Cash Management Team, you will provide first class service to the banks highest valued and most profitable UK corporate clients. You will be accountable for managing a dedicated portfolio of clients, whilst utilising specialist knowledge across a wide range of products and providing exceptional customer service. Excelling in this position may also lead to other opportunities including the mentoring and training of others in your team.About us: Working from our office at Gadbrook Park, Northwich, you will join us at an exciting time as we drive change in the market to become the digital leader and 'go-to' bank. You will help our customers get the best that Barclays has to offer, and you'll get the same in return. We're not just talking about valuable benefits like great bonus potential, private healthcare, childcare savings, and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.As a Customer Service Executive, your main responsibilities will include: * Managing a dedicated portfolio of clients using in-depth specialist knowledge across a range of supported products.* Proactively speaking to clients to update them with the progress of outstanding cases.* Turning client dissatisfaction around by either resolving or identifying system/process enhancements.* Ensuring all call documentation is complete, accurate, concise, detailed, and legible and escalated to the correct area for further resolution if required.* Providing role model behaviours and acting as a mentor to other advisors.* Hosting and participating with onsite client and colleague visits.As a Customer Service Executive, your skills and experience will include: * First class customer service skills with the ability to adapt to change.* A proactive focus towards query resolution and ability to analyse the root cause, to prevent future queries.* Organisational and planning skills.* A desire to learn and progress.* It is preferred (but not essential) that you also have an understanding of BACSTEL-IP/Barclays.Net and payment processes - i.e. 3-day BACS processing cycle, FX deals, etc.The Benefits:Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.Our Culture: Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.Diversity:At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.We will consider applications from job share applicants View full job description
JobCentre Plus 1 year ago
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Customer Service Executive Diamond Cash Management jobs in Northwich

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