Customer Service Executive Fraud job in Glasgow at Search Consultancy LTD

Customer Service Executive - Fraud

Company: Search Consultancy LTD

Location: Cumbernauld UK

Date Posted:Mar 07, 2017

My global client, a leading provider of technology to the financial services industry, are recruiting for a team to work within the Fraud department on a new campaign for a key client in their Glasgow operation.The role will involve conducting efficient and timely reviews to assess potentially fraudlent activity, supporting the greater Fraud team within the office. You will be the internal interface between financial crime management and operational teams, in addition to the compliance area, ensuring all activity is compliant.Job ResponsibilitiesTo monitor and investigate transaction based alerts to identify potentially fraudulent transactions in an efficient and timely mannerTo perform investigations using account holder information in conjunction with alternative sources to verify and validate information and to maintain a focus on a fair outcome for the customers.To contact account holders or other 3rd parties to attempt to validate activityTo follow client defined processes for customer contact and account blocking strategiesLiaising with banks (branches and fraud contacts) during investigationsConducts research to identify possible threats and minimize exposure to financial loss. Promotes new tools and processes to become more proactive and effective in risk appreciation and treatment. Assists management with the development and implementation of financial strategies and plans that minimize financial risk and provide maximum protection to organizational assets. Regular weekend shiftsI am keen to speak with professional customer service candidates who have experience in a customer facing role within financial services, a knowledge of banking products and ideally regulatory requirements relating to financial crime including Anti Money Laundering, fraud and data protection.If this is something you are interested in please apply online or call Sinead Quinn ig Search's Glasgow officeSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age. View full job description
JobCentre Plus 2 years ago
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