Customer Service Executive job in Glasgow at Finda Recruitment Ltd

Customer Service Executive

Company: Finda Recruitment Ltd

Location: Glasgow UK

Date Posted:Nov 13, 2017

Customer Service Executive- Glasgow- Permanent- Full Time- £20,000 + Bonus SchemeAre you looking for a new customer services opportunity, working for an exciting, reputable and growing business?If so, Interactive Investor are currently recruiting for Customer Service Executives to join their growing Customer Services Team. We are looking for experienced customer service professionals, who can demonstrate a drive and determination to make a difference and strive to efficiently meet the needs of our customers. If this sounds like the ideal customer service role for you, then please apply today!About UsWe are Interactive investor, the UK’s second biggest online investment services. In Europe the group looks after over £21bn of assets on behalf of 300,000 customers under the Interactive Investor, Internaxx and TD Direct Investing brands. In the UK Interactive Investor is the second largest retail stockbroker, based on volume of customer transactions. We provide the tools and trading platform to enable our clients to make confident, informed investment decisions.  We are proud of our excellent customer service and our fair, simple and transparent products are what sets us head and shoulders above the rest.The RoleAs a Customer Service Executive you are responsible for helping and supporting your clients to ensure that you are doing all you can to find solutions to any issues they may be experiencing and strive to find enhancements to our service and technology. You will manage any queries from our customers over telephone conversations, written communications by letter, email and online messenger. Your role will be incredibly flexible and varied depending on the needs of our customers. You will ensure that all service and communication with customers is in line with our high standards of customer service and make that you endeavour to solve customer queries as efficiently and proactively as possible.Key Responsibilities, Skills and Attitudes Excellent written and verbal communication skills Flexible, positive and adaptable attitude Ability to work to strict deadlines and targets Previous call handling and customer service experience Ideally from a financial services background Decisive and quick-thinking Problem-solving abilityBenefitsNext StepIf you like the sound of this Customer Services Executive opportunity and have the necessary skills and experience, please apply today by clicking apply and completing our application process through staff-finda.Package descriptionCustomer Service Executive- Glasgow- Permanent- Full Time- £20,000 + Bonus SchemeSkills:customer service, determination, written and verbal communication, positive, quick-thinking, problem-solving, decisiveKeywords:customer service, determination, written and verbal communication, positive, quick-thinking, problem-solving, decisive View full job description
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