Customer Service Officer Fulltime 12 Months Fixed Term job in Birmingham at Campus Living Villages

Customer Service Officer, Full-time - 12 months Fixed Term

Company: Campus Living Villages

Location: Birmingham UK

Date Posted:May 11, 2018

Fixed term: 12 months maternity coverFull timeSalary: £18,720 pro-rated (£9 per hour)25 days holidays plus 8 bank holidays Employee Benefits: 25 Days Holiday (pro rata) Plus 8 Bank HolidaysBirthday Day OffBupa membershipChildcare VouchersPension SchemeLife AssuranceCycle to Work SchemeSeasonal Ticket LoanWho are we?We are a global student accommodation provider across the United Kingdom, Australia, the United States, and New Zealand. We manage student communities around the globe. With business growth soaring in the UK, this is a very exciting time to join us.Who are we looking for?We are now recruiting for a Customer Service Officer to cover maternity leave at our Belgrave View Student Village in Birmingham. The purpose of this exciting role is to provide outstanding assistance to existing and potential future students and short stay customers of CLV.What does the role involved?To be successful, you will be a professional and enthusiastic person with an outgoing personality. You will help drive our accommodation service delivery forward whilst maximising occupancy of our bedrooms using your ability to build rapport with people naturally whilst influencing their decision.You find it easy to communicate both in person and in writing and enjoy resolving any queries and challenges. You will be self-motivated and a fast learner, you are highly organised to juggle multiple tasks whilst remaining a team player and approachable, keen to support your colleagues in making a difference to our students.This role offers a great opportunity in a dynamic and growing organisation with strong values and excellent national and global career and development opportunities. This role is a full time role offering 40 hours per week. Occasional weekend working will be required to suit business needs.What you will need:Previous experience in a customer service environment is essential, as is an extensive knowledge of MS office applications and database. An appreciation of an accommodation, event or reservations environment or a higher education qualification in Hotel or Business Administration may be beneficial for this post.The successful applicant will undergo an Enhanced Disclosure & Barring Service (DBS) check.Our Core ValuesOur core values are at the heart of the business our goal is to CREATE a culture that we all enjoy working within by following;Community: Be part of the ONE team and pursue the team goal.Respect: Be tolerant and accepting of colleagues and customers and don’t manipulate, demean or mistreat peopleEquality: Endeavour to treat everyone the same, regardless of their roleAccountability: Work hard, work smart and don’t blame othersTrust: Be forthright, candid and deliver on your promisesEnthusiasm: Be passionate in what you do and give 100%In addition to the Core Values listed above, CLV expects a high level of professional behaviour in accordance with the Code of Conduct. View full job description
JobCentre Plus 8 months ago
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