Customer Service Representative job in Nottingham at The Money Shop

Customer Service Representative

Company: The Money Shop

Location: Nottingham UK

Date Posted:Oct 12, 2017

Customer Service RepresentativeHours: 20Workshift: 5 over 6 daysAre you a successful Customer Service Assistant or Retail Sales Advisor looking for a new challenge?The Money Shop is part of Dollar Financial; we operate a network of stores in the United Kingdom. Our retail stores offer a number of loan products, Pawnbroking, Cheque Cashing, Money Transfer, Pre-Paid Cards and Gold Buying services. As a Customer Service Representative you will provide our customers with an excellent standard of service; completing all transactions accurately and in line with company and regulatory requirements. Customer Service Representative key responsibilities: ·         Ensure all customers are treated fairly and provided with clear information about our   products·         Provide suitable advice to customers taking their personal circumstances in to   account·         Complete all tasks accurately and compliantly in line with company policy and  regulatory requirements The ideal Customer Service Representative: ·         Strong communication skills (active listening)·         Organised and accurate (completing and maintaining documents and computer   databases)·         Experience of working in a customer facing role·         Experience of working in a regulated environment is highly desirable·         Exceptional customer service skills·         Previous retail experience·         Good IT skills The job involves a significant amount of face-to-face communication with customers in a retail environment and requires a good level of spoken and written EnglishIf this sounds like the ideal role for you and you are looking to join a company who values both their customers and employees then click APPLY!                                                                                           Please note you must be 18 years+ to transact our products.Due to the high volume of applications we will receive at The Money Shop, it will only be possible for us to contact those applicants who have been successful. If you don't hear from us within 21 days then unfortunately you have not been successful on this occasion.The Money Shop is committed to offering equal opportunities in employment and welcomes applicants from all sections of the community.   All applicants are considered and selected solely on the basis of their ability to undertake the role for which they are applying, regardless of individual differences. View full job description
JobCentre Plus 1 month ago
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