Customer Service Retentions Manager job in Kingston Upon Thames at Kbc Associates
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Customer Service Retentions Manager

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Company: kbc Associates

Location: Kingston, Surrey

Date Posted: Jan 26, 2012

The roleholder will take full ownership of all aspects of the planned campaigns and successful implementation of them • Communication written and verbal with key stakeholders is an important element in the success of the campaign • Management of the available and disparate resources to handle our customers inbound and outbound calls within the published service levels, and regularly exceeding these • Responsible for resource planning of the Retentions resources to manage incoming and outbound traffic, to maximise opportunities for retention...View full job description
From CV Library - 26 Jan 2012
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