Customer Service Team Leader job in Birkenhead at Search Consultancy LTD

Customer Service Team Leader

Company: Search Consultancy LTD

Location: Birkenhead UK

Date Posted:Oct 03, 2017

Customer Service Team LeaderLocation: Birkenhead WirralSalary: £16,500 - £21,000 basicContract: Full time, PermanentHours: Shifts falling between the hours of 7am till 11pm, Monday to SundayIf you are looking for an immediate start date to join an exciting and growing business based in the Wirral area that can offer not only a competitive basic salary, long term progression and a great place to work, then this is the role for you.The role involves leading a team of customer service agents dealing with inbound calls from existing customers and providing excellent customer service. You need to be flexible to work Monday to Sunday on a flexible rotation basis.Working in a fun and vibrant contact centre environment, you will be tasked with:Manage a team of Customer Services ExecutivesSet objectives, targets, development plans, conduct appraisals and 1-2-1'sMonitor productivity and performance through KPIsOn-going coaching and development of customer services executivesQuality monitoring of callsDeal with any escalated customer or client issuesEnsure departmental standards are maintained setting objectives and targetsEnsure we provide best in class service on each customer interactionTo be considered for the role of Customer Service Team Leader you must possess the following;Past experience in a similar roleExcellent communication skillsA proven track record of managing staff and delivering resultsThis is an amazing opportunity for a customer focused Team Leader to join a reputable, successful expanding company with clear opportunities for progression and development. If you feel this role is right for you and are available to start work immediately then please apply without delay.Keywords: customer service; helpdesk; client care; insurance; call centre; inbound; manager; team leader; outbound; KPI; quality; Wirral; Liverpool; ChesterSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age. View full job description
JobCentre Plus 2 months ago
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