Customer Service job in Birmingham at Pertemps

Customer Service

Company: Pertemps

Location: Birmingham UK

Date Posted:Nov 07, 2017

Job Purpose:Serves customers by providing information; responding to requests; resolving problems; collecting revenue.Duties: * Provides information to customers by verifying understanding of request; answering questions; offering assistance. * Initiates service by recording requests; forwarding to despatching. * Collects revenue by receiving and recording payments. * Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments. * Improves quality results by evaluating processes; recommending changes. * Updates job knowledge by participating in educational opportunities. * Accomplishes customer service and organisation mission by completing related results as needed.Skills/Qualifications:Informing Others, Verbal Communication, Resolving Conflict, Listening, Multi-tasking, Customer Service, General Maths Skills, Promoting Process Improvement, Problem Solving, Thoroughness, Quality Focus View full job description
JobCentre Plus 1 year ago
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