Customer Service job in Gillingham at Ontrak Uk Ltd

Customer Service

Company: Ontrak Uk Ltd

Location: Gillingham UK

Date Posted:May 15, 2018

Customer Service AssistantsRates of Pay - £8.20Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long standing clients on the Railways.This fantastic opportunity will not only benefit your pocket as our rates of pay are competitive, but will also kick start your career within a customer service position.What makes working for Ontrak so good? You will get to know the Ontrak Team and you will have a dedicated member of our staff to work closely with you throughout your career with us.What does a Customer Service Assistant do?Provide an impeccable customer service experience to customers and passengers. Be the face of the company by wearing the correct uniform and ID at all times. Work alongside the Revenue Protection Team to assist in the checking of travel tickets and passes. Direct passengers to the ticket vending machines to avoid lengthy queues forming at the ticket office. Carry out Bus Liaison duties during engineering works. Ensure that the safety of others and the area around them is clear from obstruction. Report any anti-social behaviour with little disruption to other passengers as per the. Keep the area tidy. There are some hurdles of course….You must be able to get to your location of work for a 5am start and the latest finish could be aslate as 6am. Most shifts are around 8 hours but there is an opportunity to work up to 12 hours!You will need to pass a Drugs and Alcohol Medical.You will be required to sit an Assessment based around ticket selling and comprehension.You will need to provide valid Identification, work permit (if applicable) and proof of National Insurance.You must have previous exceptional customer services experience in a similar position.Must be flexible towork shifts times, earlies, lates and weekends. You will be on a rota basis.Must be available immediately as these are temporary ongoing positions.Are you able to stand for prolonged periods of time at the Gates?Are you the right candidate for the job?Do you enjoy working with people face to face?Do you enjoy problem solving and helping people?Are you naturally calm and collected when dealing with issues?Are you a good communicator?Do you want to further your career by working for an established Railway company?Are you able to work flexible hours including bank holidays and weekends?If you answered yes to the above and want to know more then please apply now for an immediate View full job description
JobCentre Plus 7 months ago
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Customer Service jobs in Gillingham

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