Customer Support Executive job in Cambridge at Worldpay

Customer Support Executive

Company: Worldpay

Location: Cambridge UK

Date Posted:Oct 06, 2017

Why is our eCom Corporate Support Team the next step for you?Each year the business customers we deal with make billions of money transactions when people like you and me use our debit cards and credit cards to pay for goods or services. These transactions happen using Worldpay technology and systems, whether online or face-to-face, chip & pin or contactless. So next time you get a round in or buy your dinner, book a holiday or top-up on petrol, there's a pretty good chance we helped you pay for it.Ultimately, we help our customers take your payments quickly, safely and reliably, making your life a lot easier and allowing them to grow their businesses in the process.How would you add value on a day to day basis?Working towards service level targets, you will handle a wide range of queries for all operational aspects of our corporate customers. You will build strong external relationships with their operational contacts as well as internally with our Worldpay Relationship Managers who manage our Corporate relationships and other departments who support the end-to-end resolution of the queries. You will develop a good understanding of your customers, working closely with them and providing prompt, accurate advice to ensure speedy and professional resolutions to issues. You will adhere to standard operating principles and business quality standards, pro-actively seeking appropriate opportunities to generate additional income for Worldpay through cross-selling activities. What will make you the ideal candidate?Ideally you will come from a customer service background, and be able to pick up systems quickly. You will be able to manage your own workload effectively and show evidence of the ability to meet tight deadlines. You will be a good team player and have a positive attitude towards you work and colleagues alike. Additionally, any previous experience of Salesforce would be advantageous though not essential. How is Worldpay changing the World? We are leaders in modern money. Each and every time you use your debit card or credit card to pay for something, whether online or face-to-face, there's a good chance it happened because of us. On an annual basis our innovations, systems and technology enable billions of money transactions globally. Working with customers large and small, we help them to take your payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process. Our work environment is best described as collaborative and supportive, with the environment being fast paced, dynamic and entrepreneurial. Please apply now and we'll be in touch. View full job description
JobCentre Plus 1 year ago
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