Data Coordinator Leicester job in Leicester City at British Gas Centrica

Data Co-ordinator - Leicester

Company: British Gas (Centrica)

Location: Leicester UK

Date Posted:Feb 16, 2018

OverviewSalary £23,000 - £26,000 Hours - Full Time, Monday - Friday, Shifts between 8am - 6pm Location - Leicester - SpinneysideThe CRM Operations team are responsible for managing, delivering and controlling communications to end customers across all aspects of the customers’ end to end lifecycle and across all channels within UKB (energy and Services).The purpose of this role is to ensure quality and timely delivery of all data outputs and to report on performance. This encompasses data files across Sales, Marketing, Operational Comms, Regulatory communications and Credit / Debt.The RoleAs a data coordinator you will facilitate day to day data deliveries across sales channels, products and campaigns. Ensuring timely delivery of data briefs and files and verify / quality check results and outputs. You will receive daily/weekly data files and will need to audit, process and deliver to the relevant stakeholders and be responsible for quality assurance in and out of the teamAdditional duties will include implementing processes for ensuring a quality output in all selections, working with internal stakeholders, data operations team members and third party agencies where appropriate. Also implementing processes for ensuring agreement and sign off selection, suppression and output criteria for all customer and prospect initiatives. Ensuring all processes and business rules are documented, reviewed and communicated regularlyEnsure all files and outputs are stored in a logical and easily accessible format and compliance with contention management processes across customers and prospects through keeping a log of all outgoing communication files and ensuring they are all loaded into our campaign warehouse in a timely manner. Ensure we are on track of and can report against key performance indicators for the team.Responsible for updating the logs on an ongoing basis and tracking and delivering the KPIs monthly Making sense of complex data through data manipulation and analysis, and present information for stakeholders to inform and make decisions Constantly seek and make recommendations for improvements to existing processes, investigate anomalies and issues and make recommendations for future development and improvements Proactively work with the data planners and external agency to drive efficiencies and automate BAU activity where possible. Liaise with 3rd party data suppliers.Ensure that all communications comply with internal and industry standard practices and compliance requirements in terms of application of marketing preferences and suppressions and frequency and number of communicationsThe PersonAn enthusiastic self-starter, able to work to tight deadlines and manage multiple activities and projects simultaneously. With a track record of manipulating data sets, Quality focus with an excellent attention to detail .Good communication skills, both written and verbal are essential and must be able to work with people at all levels within the organisation. The ideal candidate will also have good problem solving and analytical skills, be able to focus on solutions and deliver resultsPrevious experience with Microsoft Excel, Microsoft Access & SQL Server Management Studio and Language knowledge is essential and experience using PowerPoint would be desirable. Must have the ability to work under their own initiative, whilst seeking advice where appropriate, the ability to work with ambiguity and uncertainty – often driven by incomplete / uncertain data & excellent attention to detail.Additional InformationPLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document. Applications will ONLY be accepted via the ‘Apply’ button.Agencies: This role is being handled by the Centrica recruitment team, NO agency contact is required. Centrica operates a preferred supplier list and when required, will source candidates through these agencies View full job description
JobCentre Plus 1 year ago
Need more jobs?

Submit your CV so employees can contact you directly for more!

Data Coordinator Leicester jobs in Leicester City

Job location:

Leicester City Map of Data Coordinator Leicester job in Leicester City at British Gas Centrica

JobHits is one of the fastest growing job search engines in the UK. Everyday 30,000+ new jobs, find your ideal job from vacancies at major job boards and companies� careers websites in the UK.

© 2013 - JobHits Pty Ltd