Debt Recovery AgentUp to £22,000k DOE Bonus Other Benefits37.5 hours per week, flexible within 8am-9pm Monday to Friday,8am-1pm Saturdays. 1 in 4 SaturdayAre you target driven individual who is used to working in high pressured environment?Do you have a years experience within Credit control or Debt collection?Are you happy working in a fun, vibrant and dynamic environment?Are you happy working 1 in 4 Saturdays and 1 evening a week?If so, we would LOVE to hear from youOur client is a leader in their market place and is rapidly growing; they offer excellent incentives, have a pleasant working environment and offer social working hours.Due to the growth of the organisation my client is currently looking to recruit Debt Recovery Agents to work in their vibrant, team in Northampton.The role of a Debt Recovery Agent will primarily involve the proactive telephone collection of outstanding balances, negotiating mutually agreeable payment terms and informing customers of the consequences of non-payment.Key Accountabilities for a Debt Recovery Agent Take incoming calls from existing customers and resolve their queries, referring them to other departments when necessary. Take ownership of, and resolve issues arising from, telephone calls and written enquiries from customers. Proactively review customer accounts when they call, to identify and resolve any future problems before they arise. Update customer account information within company guidelines. Ensure allocated workflows are closed within service level agreements and highlight any issues to the appropriate Team Leader. Liaise with external industry bodies to ensure customer issues are resolved satisfactorily. Support the team and department in the delivery of team and company objectives. Develop a sound understanding of the customer lifecycle including your role and those of industry bodies.If you have the relevant experience for our Debt Recovery Agent role, we would LOVE to hear from you.Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.Impact Recruitment are an employment agency acting on behalf our or client.
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