We are currently recruiting for an experienced Debt Recovery Field Agent. This is an ideal position for someone with previous experience in debt recovery and is self-motivated with the ability to perform against targets. This role is a customer facing role, with responsibility for collection of outstanding monies owed from household customers for water utility bills, you will possess a mature, assertive and calm manner. The objectives of the role are to obtain full payment of outstanding debt, gather customer information to understand a customer’s financial situation and agree mutually acceptable repayment plans, and identify disputes. You will be responsible for managing your own workload and achieving a number of performance targets in order to meet company objectives which involve travelling to visit customers in their homes within the South Staffs Water region.The successful candidate will need the following skills:Strong communication skillsGCSE’s in Maths & English (or equivalent)Proven negotiation skills in a collections environmentAbility to work alone and unsupervisedTarget drivenProven face to face customer experienceA good understanding of the water industry would be beneficiaFull clean driving licenceThe hours of work are:8.00am – 8.00pm Monday – Friday 9.00am – 1.00pm SaturdayA Company vehicle, equipment and training will be provided. The contract will be Six Months Temporary - Permanent.
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