Technical Support Advisor job in Edinburgh at CV Library

Technical Support Advisor

Company: CV Library

Location: Lothian UK

Date Posted:Dec 08, 2014

We are currently recruiting for Technical Support Advisors to work for our client based in Edinburgh. The successful candidate must be fluent in French, German or Italian and English both written and verbally.This is a permanent position with a starting salary of £16,500.The main purpose of this role is to provide presales support to our clients business customers.Other responsibilities include:To respond to all cases within given timescales, efficiently, effectively and accurately.Handle both inbound Phone and Web Cases.To develop and maintain a full knowledge of client processes and services.Attend Client training to continually improve knowledge and skill sets to provide a high level of technical and customer support.To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff.Responsible for maintaining and updating all administration.Participate in client led conference callsWork in tandem with global teams to ensure that cases SLAs are met.Role RequirementsIn order to be considered for this position, candidates must be a View full job description
JobCentre Plus 3 years ago
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