Deputy Manager job in Brighton at McCarthy Recruitment

  KEY RESPONSIBILITIES   • Responsible for the ownership and management of the sales floor to ensure great and consistent customer experience • The effective management of customer advisors; including recruitment, performance management, learning and development • Responsible for the deployment of customer facing colleagues through the effective use of staff planner scheduling in line with agreed budgets • Responsible for driving a sales culture within the store    • Ensuring a safe environment and providing cover to the management team • Professionally handling customer complaints to a positive outcome • Discuss individuals training needs with team members and, working with the management team, implement training plans to develop a fully skilled and flexible team • Review customer feedback and suggest improvements to processes and service levels • Provide support to the team when faced with challenging customers and respond to requests/complaints • Promote convenience services to customers e.g. Kiosks, Stock Checkers and Check and Reserve and encourage usage • Maintain and constantly review the Call Forward system • Effectively manage the kiosk operation in store • Take action on store processes where the customer journey is affected   IDEAL CANDIDATE   • You will be extremely customer focused • Excel through teamwork • Will take ownership and make things happen fast • Able to plan and prioritise having the ability to get through your work load each week • Have a flair for great service and leading by example in a customer focused unit • Logical, passionate and determined in your approach • Good people management skills • Passion for improving the customer journey   OUR CLIENT   Our client is one of the most successful blue chip retail companies in the UK, a market leader in their field they are focused on and committed to driving the impressive growth they have achieved to date by investing in their employees...View full job description