Digital Media Services Technician Contract job in London at Prospero Integrated

Digital Media Services Technician- Contract

Company: Prospero Integrated

Location: London

Date Posted:Apr 29, 2014

The Digital Media team are responsible for the following: • Facilitation and in-depth support for MDM’s (Clinical Multi-disciplinary meetings), CAGs and all events requiring video conferencing and/or audio conferencing services. • Facilitation and in-depth support for video conferencing & audio visual systems & venues - currently Rooms to support over 3 sites • Facilitation and in-depth support for events requiring audio visual and video conferencing services • Facilitation and support for Digital Signage Systems and associated content service delivery. • Facilitation and in-depth support for video and audio post production services The DM Technician is responsible for providing an effective, customer focused, high quality service across the above service range and more specifically assist the Digital Media Service and Project Teams as required; 1. Delivering 1st and 2nd line support for all DM Services 2. Assisting in the Development of a Service Catalogue for clients of the Digital Media Services. 3. Ensuring a sustained successful delivery of the Digital Media Service Catalogue (to agreed targets and tolerances) 4. Contribute to any planned developments calendar(s) for the Digital Media Service Catalogue. 5. Ensure reporting is completed to the necessary standards and quality enabling proactive Performance monitoring, reporting and service reporting for the Digital Media Service. 6. Enabling Trust staff and clients of DM Services to Self-Serve by use of media, materials, instructions, guides and including both telephone and face to face support. Duties and responsibilities • Booking, support and operation of all Clinical MDMS. • Booking, support and operation of all Trust requests for video conferences. Technical Support for all video conferencing services and systems. • Provide technical and end user Support for Catalogue approved desktop collaboration solutions e.g. N3Collaborate (webex/Meetme). • Supplier liaison and supervision - Video conferencing Managed Services, audio visual & video conferencing Suppliers. • Client liaison - establish sound working relationships with frequent users of DM Services. • Day to day audio visual support for approved audio visual installations in accordance with Service catalogue targets and measures. Best endeavours support for non-approved audio visual systems. • Assist in the specification and delivery of new requirements for audio visual, video conferencing and collaboration. • Assist Digital Media Projects as instructed. • Provide proactive user support across DM systems portfolio. This includes production of user guides, instructions and where appropriate end user training. • Ensure services delivered in line with the Digital Media Service Catalogue (to specification, within budget) • To Maintain Digital Media Asset Registers and system logs • Provide regular Service Reporting for the Digital Media Services Technology Service Catalogue • Ensure all work undertaken for the Trust, whether in-house or by Third Parties, adheres to the established standards. Immediate Objectives• Familiarity with the equipment and services underpinning all Clinical MDMS and recurring video conferences. • Update and enhance the asset register for DM equipment.• Review and update user and venues guides as appropriate View full job description
CV Library 5 years ago
Need more jobs?

Submit your CV so employees can contact you directly for more!

Digital Media Services Technician Contract jobs in London

Job location:

London Map of Digital Media Services Technician Contract job in London at Prospero Integrated

JobHits is one of the fastest growing job search engines in the UK. Everyday 30,000+ new jobs, find your ideal job from vacancies at major job boards and companies� careers websites in the UK.

© 2013 - JobHits Pty Ltd