Director Of E-Experience Self Service Operations job in London at Penta Consulting
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Director of e-Experience Self Service Operations

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Company: Penta Consulting

Location: london england , europe

Date Posted: Feb 10, 2012

Market leading UK brand urgently require a consumer experienced Director of e-Experience Operations to manage user experience across multiple platforms and across all stages of the life cycle including customer sign up/log in, customers managing their products & services online and interactively across multiple platforms and also fault or problem rectification / e-Care..
You must be able to demonstrate in a meeting scenario, when you have managed an online/interactive customer and user experience journey that has been a success and how this success was measured i.e. reducing customer dependence on call centres, KPI's and SLA's...View full job description
From TechnoJobs - 10 Feb 2012
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