Ecommerce Customer Service Advisor job in Sutton Coldfield at Get Staffed

Ecommerce Customer Service Advisor

Company: Get Staffed

Location: Sutton Coldfield UK

Date Posted:Mar 02, 2018

Job Title: Ecommerce Customer Service AdvisorSalary: £16,000 - £18,000 per annumHours: 37.5 per week (part time considered)Holiday: 28 days including bank holidaysLocation: Sutton Coldfield, Birmingham (B73)Description:This is an exciting opportunity to join one the UK's leading ecommerce platform as a Customer Service Advisor. Our platform allows users to build their own ecommerce websites and sell their products online.Your role will involve:* Handling inbound calls from customers who need assistance in using their account* Providing assistance to customers through our live chat service* Dealing with support questions raised by email* Ensuring a high level of customer service is delivered at all timesMost customer enquiries will involve simple support questions about our platform and how to use it, from time to time customers may report a bug/fault with the system and you will need to log this in the correct way and inform the customer once it has been resolved.The following skills, qualifications and experience are essential:* Fully PC literate* Grade A - C in English GCSE* Grade A - C In maths GCSE* Experience in a similar customer services or support desk role* A good level of proficiency on Microsoft Word and Excel* The ability to learn a user interface quicklyAs someone who excels in a customer service environment, you'll need to demonstrate:* Excellent customer service skills with a drive to provide the best experience for the customer* Excellent problem solving skills* Ability to work under pressureIf you have experience with HTML coding or use of an online website building too that will be advantageous but is certainly not essential as full training will be provided.Please apply with your CV and covering letter. View full job description
JobCentre Plus 9 months ago
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