Enquiry Center Agent job in Glasgow at Manpower UK

Enquiry Center Agent

Company: Manpower UK

Location: Glasgow UK

Date Posted:Sep 19, 2017

This in an inbound call centre answering pay & pension queries. Please note this is initially a 6 month contract with a view to extend out to a rolling contract for the right candidate. The operation is open 7am - 7pm Monday to Friday. As a full time worker you will work on a rota covering 7.5 hours per day within this time rangeDuties will include:-Answering Pay & Pension queries from customers via phone and email. -Provide effective, efficient and professional approach to handling incoming contacts in a courteous manner-Ensuring that for each contact made, accurate information is recorded on the customer's account-Demonstrate commitment to high level customer service -Adhere to all company policies regarding security, fraud and data protection -Follow procedures and guidelines, taking part in training activities and develop skillsKey Attributes we are looking for:-Previous experience of working in a Call Centre / Customer Service environment -Strong communication skills -High attention to detail -Excellent organisational skills and ability to prioritise workload -Ability to work effectively and efficiently -Team player What we can offer you* Pay rate is £7.95 per hour, paid on a monthly basis (after 6 weeks) * 31 days holiday per year* Friendly, open planned office environment. * Full in house training provided. Due to the nature of the working environment security checks will be carried out prior to final offer. This will include a full criminal & employment check.We regret we cannot reply to everybody due to high volume of applicants. If you have not heard from us within 7 days of this date your application has been unsuccessful. View full job description
JobCentre Plus 2 years ago
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