Enterprise Service Desk Engineer job in Lincoln at Vertifi Limited

Enterprise Service Desk Engineer

Company: Vertifi Limited

Location: Lincoln UK

Date Posted:Apr 24, 2018

Enterprise Service Desk EngineerLocation: LincolnSalary:  £18,500 per annum Our client is one of the largest privately owned Managed Service Providers in the UK. With 500 staff, turnover approaching £100m, and an impressive technical capability which is underpinned by elite partnership accreditations from world-leading vendors such as Microsoft, Fortinet and Vodafone. With a local presence and national reach, they support customers from single site to 700 plus, evolve from legacy technology environments to cutting-edge ‘benefit rich’ solutions.Our client is well-established with 25 years’ experience and recognised nationally as a leading IT Services company. Their unique combination of infrastructure expertise, Managed Services and cutting-edge Cloud solutions, backed by a team of industry-leading experts, elite standard partner accreditations and 24/7 support as standard, results in an unrivalled IT service.About the Enterprise Service Desk Engineer:The successful candidate will be responsible for providing first line support to their customer base covering a large product portfolio. You will be the first and single point of contact into our clients service desk for all supported products across their product portfolio which include, Networks, Voice, Data Centre operations, Hosted Cloud and managed IT services. You will be responding to all incoming calls and emails ensuring incoming incidents are logged accurately and that sufficient information is recorded in the relevant incident logging software. You will ensure that all cases owned are resolved in accordance to the agreed Service Level Agreement (SLA) delivering outstanding customer service standards by answering all calls and emails promptly, remaining courteous and professional at all times.Requirements of the Enterprise Service Desk Engineer:• A minimum of 3 years’ experience in a customer service role is desirable• Experience in a technical telecoms role is desirable, voice and data background would be an advantage• Level 3 or above IT apprenticeship desirable• Level 3 or above customer service apprenticeship desirable.• ITILv3 Foundation desirable• CCNA would be an advantage• CSE would be an advantage• Generates ideas to improve processes• Well organised and able to multi-task• Able to work to targets• Takes pride in personal development• Clear communicator, both verbally and in writing• Ability to work under pressure in a fast paced work environmentIf you meet the requirements for the Enterprise Service Desk Engineer role then please apply now! View full job description
JobCentre Plus 12 months ago
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