Export Airfreight Clerk job in Bristol at IGL Recruitment Ltd

Export Airfreight Clerk

Company: IGL Recruitment Ltd

Location: Bristol UK

Date Posted:May 17, 2018

Air Export OperatorEnsure customer requirements are met and documents completed in a timely/efficient manner delivering a consistent high-quality serviceDevelop relationships with customersAccept all orders (from customer or overseas office) and processCreate and confirm transport order to ensure pick up of shipment at originPerform booking according to internal guidelinesProcess all booking to carriers and issue HAWB instructionsRun all checks on HAWB prior to acceptance/print of HAWBComplete all export/import HMRC requirementsFully ensure compliance with varying countries security needs, AMS/ACI etcPrepare, control and distribute all required import/export documents to counterparts (carriers. consignee, supplier) complying with regulations and internal proceduresCheck responses from counterparts and finalise validation of required documentsProactively inform customer on shipment status, exceptions and provide updates on incident solutionProvide spot quotations and close contractPerform up and cross-selling (inbound calls) for existing customers and pass on leads to salesTake and handle customer enquiries eg; track and traceTake customer requests with regard to Go Green topicsReview reports and send to customersTake and register all customer complaintsAct as first point of contact for customer claims, support customer in notification and reception of claims, provide DGF claims documents, collect docs from claimant and hand over to specialized claims handlersParticipate in joint sales visits if necessaryTake ownership of all account queries from customer and carrier and their conclusionAirfreight export forwarding experience requiredCustomer service skillsGood interpersonal skillsAdmin skillsA level education or board GCSE level educationTo apply for the role of Export Airfreight Clerk, please click APPLY now and send CV. View full job description
JobCentre Plus 9 months ago
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