FT Nights Receptionist job in Liverpool City at Liverpool In Work

FT Nights Receptionist

Company: Liverpool in Work

Location: Liverpool UK

Date Posted:Mar 19, 2018

With a drive to succeed through hard work and a genuine passion for the Hospitality trade, you will be joining one of the biggest and fastest growing companies within the country. You will also focus on: Reception - performing reception duties, including checking guests in and out of the hotel and dealing with any queries. Security - security shifts to maintain customer safety. Night Audit - running end of day reports and recording any discrepancies. To provide a first class service to hotel guests: Ensure service standards are maintained Ensure the department as a function delivers all Reception Core Standards Handle all positive and negative guest feedback and record correctly Undertake to be responsible for cleanliness and presentation of the hotel & reception area Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate, offer this information to the guest Be aware of responsibility for the security of guest and hotel property Required Knowledge/Skills: The ability to anticipate customer needs, change goals and direction quickly and multitask Proven excellence in customer service. Capable of using independent judgment/solid decision making skills ability Activator/self-motivated to accomplish goals, with a strong sense of responsibility. Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases). Demonstrated excellent written and verbal communication skills. Proven job reliability, diligence, dedication and attention to detail.Please email a CV and covering letter to the address on the left. View full job description
JobCentre Plus 1 year ago
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