Facilities Manager job in Eastleigh at SEaB Energy Ltd

Facilities Manager

Company: SEaB Energy Ltd

Location: Southampton UK

Date Posted:Aug 10, 2017

Role•    Work with management, outsourced production, sales and marketing to discuss and agree product specifications. Direct, review, and approve product design and changes. ?•    Develop site based installation and commissioning skills to support direct customer and reseller trials and sales. ?•    Develop service and support capabilities and augment with reseller capabilities. ?•    Co-ordinate and direct Engineering projects, making detailed plans to accomplish goals and directing the integration of technical activities. ?•    Plan and direct the installation, testing, operation, maintenance, and repair of facilities and equipment. ?•    Communicating courteously with customers by telephone, email, letter and face to face; ?•    investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants; ?•    handling customer complaints or any major incidents, such as a security issue or product malfunction ?•    Keeping accurate records of discussions or correspondence with customers; ?•    Analysing statistics or other data to determine the level of customer service your organisation is providing; ?•    producing written information for customers, often involving use of computer packages/software; ?•    writing reports analysing the customer service that your organisation provides; ?•    training staff to deliver a high standard of customer service; ?•    learning about SEAB products or services and keeping up to date ?with changes; ?•    keeping ahead of developments in customer service by reading ?relevant journals, going to meetings and attending courses. ?•    Recruit employees; assign, direct, and evaluate their work; and ?oversee the development and maintenance of staff competence. ?•    Prepare budgets, bids, and contracts, and direct the negotiation of ?service and maintenance contracts. ? General•    Adhere to all statutory regulations, and SEaB Energy policies and procedures. ?•    Protect at all times the confidentiality of information handled within the remit of the post. ?•    Any other duties as may be reasonably required by the Chief Executive Officer. ?•    Some overseas travel will be required.•    To be on call on a rota basis.   View full job description
JobCentre Plus 2 years ago
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