First Line Support - IT Helpdesk job in Milton Keynes at Anne Jagger Recruitment
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First Line Support - IT Helpdesk

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Company: Anne Jagger Recruitment

Location: Milton Keynes, Buckinghamshire

Date Posted: Nov 18, 2011

Key Responsibilities: Logging emails / telephone calls into bespoke system Positive, enthusiastic and supportive Ability to take ownership of and progress incidents to resolution Escalating calls to 2nd or 3rd line where necessary Work in a team and to support team members Establish empathy and demonstrating awareness of internal and external issues in a calm and polite manner Skills Required: Microsoft Office including Word, Outlook and Excel Remedy Active Directory Problem Solving / Troubleshooting Skills Good Keyboard Skills Educated to GCSE level in Maths and English or equivalent Good written and verbal communication (at all levels) Excellent telephone manner This is an ongoing temporary assignment on shift patterns between 7am - 7pm. The role will be paying 8.50...View full job description
From Reed - 18 Nov 2011
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