Fraud Advisor Part Time job in Musselburgh at Search Consultancy LTD

Fraud Advisor- Part Time

Company: Search Consultancy LTD

Location: Edinburgh UK

Date Posted:Feb 15, 2017

We provide international customer services for a specialist High Street and Internet retailer and if that doesn't sound exciting to you, we can assure you it is! We challenge you to come and work for us in a multilingual fun environment, where most speak at least two languages, and we communicate daily with people in various countries across Europe! We operate in shift patterns 7 days a week which gives you the opportunity to be flexible with your shifts. We offer a good benefit package as below:Part-time (20 hrs)Perkz: employee benefits scheme that works with the best UK retailersLearning and Development coursesCareer opportunities within the accountMonthly incentives What you need to do in return? Well…you need to effectively use your excellent analytical skills to prevent and detect fraudulent transactions. We work in a fast paced environment and flexibility matters.If you feel you would like to be part of this team and you are ready to show your best talents, please apply for this role:Main Responsibilities include:Quickly understand the client's needs and what actions are necessary to carry out requests successfully.To develop and maintain a full knowledge of client products and services.Review various customer transactions to identify suspicious activity/fraud.Analysing trends.Gathering evidence.To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.Knowledge and skills required are:Fluent in English.Preferred background of having worked within a fraud team, Industry experience in online Retail and knowledge of the Retail Decisions fraud system is helpful but not necessary.Detail oriented, able to quickly spot slight differences between multiple similar orders.Ability to learn quickly and make decisions quickly and accurately.Excellent phone and email communication skills.Ability to work independently, manage time effectively and meet deadlines.A minimum of 20 wpm on a keyboard.A working knowledge of MS Word / Excel. If you are interested, APPLY TODAY!Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age. View full job description
JobCentre Plus 2 years ago
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