Fraud Advisor job in Glasgow at Scotjobsnet

Fraud Advisor

Company: Scotjobsnet

Location: Strathclyde UK

Date Posted:Dec 22, 2016

You will report to the Fraud Operations Team Leader and be accountable for the companies` first line of defence against fraud. You will be the eyes and ears of emerging fraud trends and will be given the opportunity to change and influence our processes in combating this.Based in Glasgow and part of a team of 8 you will need a strong attention to detail and the ability objection handle to Threes standards. A fraud background is desirable but not essential.Your targets will be aligned to the commercial goals of the business, ensuring that your decision making protects Three from financial risk while ensuring a positive customer experience.Maintaining fraud levels within targets related to company plan.Recognise, prioritise and respond to alerts generated by the Fraud Management System or other fraud reporting mechanisms.What makes this role unique6 Month Fixed Term ContractThe fraud environment in the UK is an ever changing one, even more so today with fraud levels at a higher rate than in pre-recession times. Working within Three`s fraud response area you will be responsible for protecting our customers and our revenue streams.This is a diverse role dealing with a variety of stakeholders including; fraudsters, customers, fraud victims and supporting colleagues across the organization. The role holder should have the ability to make a justified decision, utilising customer information and behaviours to make decisions to suspend customers from using Threes services, on a case by case basis.Detecting fraud rapidly with minimal loss, while always having our customers in mind, is crucial to the role and the team`s performance.What does the role involveProvide a high standard of support to fraud victims and stakeholders.Proactively strive to improve fraud detection capabilities.Update our fraud avoidance systems in a timely manner.Minimise the negative impact of fraud detection on legitimate customers.The type of person we are looking forMust Have:Effective relationship building skills.Operational objection handlingCustomer focused.Ability to work within virtual teamsAbility to multi-task and to manage priorities.Strong communication skills.Methodical approach with an eye for detail.Experienced in using reporting tools e.g. ( Business objects, Excel, Access)Nice to Have:Interpret credit file informationGood understanding of telecoms fraudWorking knowledge of CIFAS and FINDCredit Underwriting or Fraud Prevention experienceWorking knowledge of credit referrals functions and related systems View full job description
JobCentre Plus 2 years ago
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