Front Of House Manager Maternity Cover job in Manchester at Interserve Plc Head Office

Front of House Manager - Maternity Cover

Company: Interserve plc Head Office

Location: Manchester UK

Date Posted:May 15, 2018

Position Overview To provide a professional, welcoming, courteous and polite Reception Service in accordance with approved client procedures. To act as local interface between client and onsite staff. To monitor visitors and report to the ICO in the event of an emergency evacuation. Responsibilities Delivering first point of contact customer satisfaction Managing presentation of reception areas Visitor handling ensuring all visitors sign in and out and are issued with the correct badges and passes for the duration of their visit Bringing to the attention of all visitors the standard instructions regarding Fire procedures Maintain a log of all visitors for the benefit of security and evacuation procedures Controlling entry to the car park and the allocation of vacant space ensuring all vehicles are parked safely and not causing obstruction Responsible for ensuring that deliveries are dealt with correctly and promptly redistributed from the reception area Be aware of the business continuity plan for the part of the business you work in What we are looking for EssentialHigh level of customer care skillsEfficient and courteous mannerPolite and effective two way communicatorAble to manage difficult customersPrevious experience of providing reception services in a commercial building environmentProfessional handling of security entrance requirementsIncident control knowledgeAwareness of DDA compliance1st Aid appointed person trainedAble to handle and manage queries and messages from visitors, in a timely, efficient, friendly and helpful mannerAble to provide directions and other relevant information for all visitors enquiring at receptionCustomer service focussed approachContinuously pursue high standards, embrace change, recognise improvement opportunities, and learn from experienceComply with recognised procedures and systems, and strive to deliver the best quality possible.Be able to demonstrate an understanding and undertake training to be able to advise on all site building plansThe ideal candidate will be able to operate the directory competently to answer queries visitors may have about the site occupier Able to answer, understand and redirect callers to the correct staff Additional Job Board TextInterserve's vision is to redefine the future for people and places. We are one of the world's foremost support services and construction companies, operating in the public and private sectors in the UK and internationally. We offer advice, design, construction, equipment, facilities management and front-line public services. Interserve is based in the UK and is listed in the FTSE 250 index. We have gross revenue of £3.1 billion and a workforce of over 75,000 people worldwide. View full job description
JobCentre Plus 8 months ago
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