Front Of House Team Member job in Liverpool City at Liverpool In Work

Front of House Team Member

Company: Liverpool in Work

Location: Liverpool UK

Date Posted:Mar 12, 2018

Front of House Team Member40 hours 5 days out of 7 Job Focus – To assist the Front of House Team in achieving goals in People, Product and Profit complete shift procedures maximise profit and deliver customer care in line with brand standards. Overview of the Role – We are looking to recruit a Front of House team member to work as part of the existing Front of House team, to check guests in and out, deal with enquires, liaise with other departments; monitor and answer the phones and process transactions. Shifts will include, Early, Late, weekends and occasional night shift if required. Essential Skills & Knowledge -Suitable candidates will have previous reception experience or experience of working in a customer- facing role within the Holiday Inn, or a similar star hotel and must have a passion for providing outstanding customer service at all times. Exceptional ServiceUnderstand and values our guests to create a competitive advantage Deliver Excellence through ResultsRelentless drive to achieve results, setting clear goals and standards to continuously improve Team Working and RelationshipsUnderstands the needs of others and builds strong relationships that drive employee engagement Developing OthersSupports and encourages the development of others that is mutually beneficial for both individual development and enhances business performance Passion for ExcellenceHas a high degree of self-awareness, maintains a calm demeanour in pressurised and challenging situations and actively identifies new areas for learning. Creates and takes advantage of learning opportunities Creativity and ChangeGenerates new ideas, possibilities and creative alternatives to enhance overall quality and performance. Leads implementation to deliver benefits in full LeadershipDevelops a compelling sense of purpose and direction to motivate others to align their efforts to its achievement. Creates an open and trusting environment Impact and InfluenceCreates an environment where people are informed and empowered. Ensures everyone has a voice including themselvesPlease email a CV and covering letter to apply. View full job description
JobCentre Plus 1 year ago
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