German Product Specialist AUDIO Brand job in Musselburgh at S1jobs

German Product Specialist - AUDIO Brand

Company: s1jobs

Location: Edinburgh UK

Date Posted:May 20, 2017

GERMAN Product Specialist  We are currently recruiting for a Global Audio Brand who provide high end equipment such as Home Audio, headphones, speakers and sound bars. We are recruiting a …German Product Specialist to join an exciting company. The main purpose of the role is to provide professional and efficient support for their customers, you will become a Product Specialist with initial and in depth on job training. You will love music and technology, perhaps you have studied at college or university or have a strong interest in your spare time? The role Manage large amounts of incoming contacts (inbound calls, emails, chats) Identify and assess customers’ needs to achieve satisfaction. Provide accurate, valid and complete information by using the right processes/tools. Work with spare parts and marketing departments to resolve problems Ensure accurate documentation of each contact Resolve consumer complaints related to service centers, products, business practices, policies, etc. Questions concerning consumer audio electronics: headphones, portables, home audio and car audio products: o Online web-sales support: Product and Parts sales, returns, refunds, fraud o Products’ features, benefits, applications, compatibility, and comparability o Recommend new products Up sell and Cross sell wherever possible Take initiative to learn new programs and scenarios, increase knowledge and understanding of their products. Report problems related to customers, operations, telephone system and/or system hardware/software to appropriate resource. Abide by their policies and security requirements. Make outbound calls to customers when needed according to procedure. The skills we need from you: Spoken and written fluency in German and English. Remain calm under pressure Passion for music and Customer Service Good interpersonal and communication skills Reasonable analytical skills Excellent troubleshooting skills Basic knowledge about WIFI and home network. Connect PC, Phone or tablet to network access. Knowledge awareness of Bluetooth, standard A/V connections (HDMI, SPDIF etc.), wireless devices, Android, iOS, Windows Streaming Services: At least general knowledge 1 to 2 years of work experience preferred Commitment to a high level of accuracy Excellent attention to detail Technical background would be an advantage What you get: The chance to live and work in the beautiful City of Edinburgh capital of Scotland. Our client provides a bright, modern and exciting multicultural place to work with excellent staff facilities. £17,295pa starting salary per annum plus bonus and employer benefits Full Time positions and 40 hour contracts On-going training and career development Childcare Vouchers Free on site parking Free hot drinks Attractive relocation package (subject to terms) Pension Scheme. Annual rewards and bonus opportunity Team and Company Events. The role is Monday through Sunday between 8-5 pm, giving you flexibility around your work life balance. To be part of this exciting new team please apply to OYSTER CONSULTANTS by emailing your CV now! View full job description
JobCentre Plus 2 years ago
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