German Speaking Helpdesk Advisor job in Cardiff at Acorn Recruitment
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German Speaking Helpdesk Advisor

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Company: Acorn Recruitment

Location: Cardiff, Wales

Date Posted: Feb 08, 2012

KEY RESPONSIBILITIES Ensure customer calls and Emails are dealt with in an effective professional manner: Log all incoming calls, incidents and queries accurately onto a database system ensuring sufficient information is recorded: Provide point of contact for customer updates: Proactively act on data provided to enhance customer satisfaction: liaise with logistics companies to arrange collections, deliveries and the resolution of problems: Liaise with CS staff in Europe: Use good reporting skills to produce statistical information on management and control of faults: To contribute towards achieving the KPI targets for the helpdesk team: Liaise with internal departments to ensure an outstanding level of customer service KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED Ability to work well under pressure within a high volume environment: A positive, enthusiastic and assertive approach: Excellent telephone manner and customer care focus: Planning - the ability to make decisions in response to need: Quality - sets themselves high standards and be committed to their achievement: Initiative - take the initiative in most situations and use their manager as a facilitator for sounding and suggesting new initiatives: Flexible approach and enthusiastic dedicated team player: Good listener: Must be fluent in written and oral German and English, additional European languages would be advantageous...View full job description
From CV Library - 08 Feb 2012
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