Group Revenue Reservations Coordinator job in Billingham at Jurys Inn

Group Revenue & Reservations Co-ordinator

Company: Jurys Inn

Location: Cleveland UK

Date Posted:May 10, 2018

We Welcome Happy #happyistheplacetobeJurys Inn, we are recruiting for Group  Reservations Coordinator to join our great team. We are looking for an enthusiastic, genuine and friendly person who really enjoys working in hotels and wants to provide great hospitality to our guests, contributing to them having a Happy stay with us.As a Group Reservations Coordinator We want you to anticipate customer’s needs and deal with all enquiries in a pleasant and efficient manner. To work to the company standards in an organized and professional way and to act in a genuine, friendly, helpful manner to customers at all times, while contributing to the overall achievements of business goals, ensuring consistent standards of service. This role will be responsible for call, email and fax handling of Group Reservation Sales and processing to ensure customer and hotel requirements are fulfilled in a timely manner.Key Job ResponsibilitiesEnsure all telephone calls are handled politely and efficiently.Take room reservations ensuring all customers receive a friendly and efficient response, which accurately meet their needs.Ensure that Hotel PMS System is maintained and updated with all Group Reservations taken.Take full ownership for groups within their designated property, from start to finish.Holiday and Sickness cover of Groups reservations of the other hotels within the cluster. Support other hotels in the cluster when neededWorking and co-operating with colleagues to enhance the guest experience at all times.Enhance the customer experience by delivering on a sales through service mentalityContinually developing new knowledge and skills to ensure best practice service delivery.A thorough knowledge and consistent delivery of the brand standards in the department Promote the hotels that are based in the clusterBe Proactive in Identifying and communicating all sales leads to the department manager.Be Proactive in Identifying and communicating all sales leads to the hotel’s Sales Manager. Be motivated & encouraged to maximise selling opportunities by adding customer value at every opportunity, promoting the properties facilities. Be aware at all times the current business targets, actual, budgeted and forecasted business levels and to focus on achieving these.Following company control procedures in accordance with the company Internal audit requirements.Ensure that adjustments are made in line with company procedures.Consider costs and wastage without compromising standards and service delivery.Be energy efficient within the department, turning off equipment, lights etc when not in use.Planning ahead and ensuring adequate resources are available.Keeping up to date about departmental, hotel and company activities through daily communications including SALT audits and customer feedback and taking part in carrying out appropriate actions for improvementAgreeing objectives for self-development in-line with department objectives through on the job training, coaching and development appraisals, job chats and team meetings and where necessary taking corrective action.Communicating and cooperating with all colleagues in all departments.Ensuring a high standard of personal hygiene and personal presentation at all times. Being aware of VIPs and show rounds and communicating to the other departments.Understanding relevant H&S legislation and the implications on the operation of the department Ensuring that safe and healthy working practices are implemented at all times.Work in a safe and tidy manner and to report any hazard, accident, loss or damage to management.Awareness of the emergency procedures, full knowledge of the fire manual, and to ensure that all staff and supervisors are similarly aware.Upkeep of equal opportunities policy to ensure that there is a positive culture and neutral working environment.Actively participate in training both on and off the job.Carry out any reasonable requests as required by a member of management.Attend weekly Commercial Review Meeting and provide update on pipeline, cancelled and confirmed groupsAbility to read and interpret documents such as forecastsBe able to make decisions related to group problems or needs based on a thorough knowledge of rates, accommodation and facilitiesWhy come and work for us – to receive practical training, development and progression within a dynamic and rapidly expanding company. If you want a career in Hospitality then look no further, we have great programs to support your development towards a long and successful career.Some of the great benefits of working for us include:Varied and interesting work-  no day is the same at Jurys InnFlexible working hours- shift working is what we do but not split shifts – we want you to have a work-life balance tooHaving the chance to work with and around friendly people – we have a great culture with employee satisfaction at 83.3% (2016 result)Birthday cards every year- we celebrate everythingThe opportunity to work for a well respected brand where people development is at the heart of our cultureLots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scene, we can help you to move and provide relocation supportA smart UniformMeals on dutyMonthly engagement activities- we like to have fun while working hardAnnual Charity Event Day- we help and support our communitiesSo many training courses that your brain may not be able to squeeze them all inEmployee of the month earning you a little bonus and fame for the month.Happy Rewards – earn points and claim them back on gifts that you wantStay at one of our hotels for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too.28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 daysSensible benefits that could save you money -Pension Scheme, Life assurance, wellbeing support, wedding leave, childcare vouchers, Christmas savings scheme, etcKnowledge & Experience RequiredKnowledge of Microsoft OfficeMust have previous experience in a similar role and demonstrated business / industry awareness.Possess a high standard of customer service delivery skills. Be standards driven and detail-orientated with the ability to organize and plan ahead.Excellent Administration skillsAbility to lead, multi-task, and make sound decisions in fast-paced environment.Must possess excellent communication and interpersonal skills                               Should have previous experience with Opera PMS Excellent level of verbal and written business English especially on the telephone.Friendly, approachable telephone mannerExcellent Customer care skillsAbility to work in a teamA sense of urgencyAbility to prioritise workload Ability to take ownershipAbility to Solve problems Excellent Attention to detailFlexible working shiftsGood knowledge of Microsoft office and IT literacyExcellent presentation and appearanceGood knowledge of the UK and Ireland geographically View full job description
JobCentre Plus 11 months ago
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