Guest Experience Director job in Eastleigh at 4exMilitary Jobs Ltd

Guest Experience Director

Company: 4exMilitary Jobs Ltd

Location: Southampton UK

Date Posted:Dec 11, 2017

The Company and the Role: An outstanding hotel guest relations opportunity to join a highly recognised and popular Southampton city centre based hotel.As Guest Experience Director, you will be responsible for ensuring the guests receive the ultimate guest experience throughout their stay and for overseeing and co-ordinating the Guest Relations operation The position is permanent.Key Features of the Role:The Company is committed to providing exceptional hospitality. With a growing portfolio of stunning properties, they have opportunities for internal promotion and a chance to grow and flourish within their brand. With a strong focus on training and development, this is a fantastic opportunity for a Guest Relations professional  to enhance individual skills and knowledge and to be part of a team of leading professionals within a growing hospitality brand.As Guest Experience Director, you will be responsible for ensuring the guests receive the ultimate guest experience throughout their stay and for overseeing and co-ordinating the Guest Relations operation to establish and maintain marketing objectives and operating criteria.Knowledge and Skills: This position would suit an experienced hospitality focused Guest Relations professional , with a passion to achieve outstanding hospitality.Career driven and wanting to enhance your knowledge and skills, highly customer and guest focused.You will be a strong and confident communicator with a natural ability to engage and build relationships at all levels and be capable of thinking on your feet to offer outstanding hospitality at all times. This role requires someone with first class listening skills, who is empathetic, shows real passion for managing and enhancing the guest journey and is a true master of service recovery.As a brand ambassador, you will need excellent influencing skills; creating opportunities to enhance a guest’s stay through recommendation of our facilities and incentives on offer.Can work collaboratively across the hotels and central teamsExcellent inter-personal  and relationship building skillsWhat’s on Offer?Basic salary up to £25,000 per annumStylish uniformDiscounts across the GroupOnline benefits programmeEmployee Assistance ProgrammeMeals on dutyExcellent progression opportunitiesIf you are a hotel Guest Relations Professional  looking to step into a new management position with one of the expanding hotel names around, or if you already have this experience, this could be the position for you. This is a truly unique and career enhancing opportunity for the right person to make this position their own and advance through a highly recognised company.Please do not apply for this vacancy unless you have some hotel guest relations  experience.The rpc Group of Companies receives an overwhelming number of CV's /Resumes each day, and each one is reviewed personally by a Consultant. Our pre-selection process is very thorough in order to meet the specific requirements of our clients.If your details meet the criteria set by our client, then we will contact you regarding the position. If you are not contacted by us, then please assume that your application has not been successful on this occasion. However, we will keep your details on file and should another suitable or matching vacancy become available then we will contact you. We highly recommend you “Like” or “Follow” our social media pages (Facebook, Twitter etc) as we post all our vacancies through notifications and you may find an alternative vacancy that is suitable.rpc catering and hospitality recruitment, a Division of The rpc Group of Companies is at the forefront of supplying Chefs of all grades and hospitality General / Deputy / Assistant / Restaurant / F & B / Bar Managers and Mixologists and Sommeliers and hotel staff throughout the UK and internationally.We frequently manage confidential appointments on behalf of our clients, some of which are not advertised. If you are interested in working in any of the above mentioned catering and hospitality disciplines and seeking to develop your career, please do not hesitate to contact us for a confidential discussion and access to our complete portfolio of current opportunities. View full job description
JobCentre Plus 1 year ago
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