Guest Service Assistant job in Newport at Holiday Inn Express

Guest Service Assistant

Company: Holiday Inn Express

Location: Newport UK

Date Posted:Nov 06, 2015

Job Description Job Title:Guest Service Assistant – 32 hours per weekReports to:Guest Service ManagerDirect Subordinates:NonePurpose of Job:To assist in the day to day operation of hotel Responsibilities:          Reception duties, including checking in and out of guests, answering telephone, making reservations and dealing with queries and enquiries     Cash handling including float counting and banking in compliance with brand standards     Communicate any changes to room status throughout the day with housekeeping     Bar duties, including setting up, replenishing of stocks, serving guests, cleaning tables and washing glasses     Setting up, preparation, service and clearing of breakfast including using the dishwasher and general cleaning and tidying     Preparation of meeting rooms including meeting and greeting of clients, maintenance during the day and clearing after meetings     Communication of maintenance issues between house keeping and maintenance technician     Taking deliveries from suppliers      Completion of tasks as designated per shift     Ensuring that cleanliness is maintained in all public areas     Have good knowledge of your local area     To complete regular room checks and record and service rooms where there is a problem with housekeeping     Be aware of IHG Rewards Club loyalty programme and be actively involved in enrolling new members      Be actively involved in your personal development and training     Any other duties that may be requested by the management  Relationships:InternalOther Team Members, General Manager and Central OfficeExternalGuests, other users of hotel services and suppliersExperience:None requiredShift Pattern:32 hours over 4/5 days, working hours between 7am and 11pm.  Shift patterns vary per day/week.Skills:Articulate and communicativeNumerateGood interpersonal skillsOrganised and systematicConcern for quality of product and serviceComputer literateTeam worker  To apply please email your CV to deputy@expressnewport.co.uk View full job description
JobCentre Plus 3 years ago
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