Guest Service Assistant job in London at Redefine BDL Hotels Ltd

Guest Service Assistant

Company: Redefine BDL Hotels Ltd

Location: London West UK

Date Posted:May 04, 2018

Location: Holiday Inn Express London - Park RoyalAt Holiday Inn Express London - Park Royal we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.The Exciting OpportunityWe have commenced our search for a Guest Service Assistant at the Holiday Inn Express London - Park Royal, a property that generates £2.5 million turnover. Reporting to the Guest Service Manager, you will have a strong focus on the delivery of exceptional guest care in a branded environment.As Guest Service Assistant you will be required to ensure the security of the hotel guests and hotel. You will also be required to assist guests with check in, checkout and general enquiries. You will ensure that the highest standards of hospitality and welcome are demonstrated at all times. You will have a good knowledge of the hotel’s facilities and services and will pass this information on to the guest whenever the possibility arises, to maximise hotel sales. We are looking for an operative level employee to multi-task across reception, check guests in and out, prepare guest bills, authorise payments, serve in the bar, assist with F&B service and assist during breakfast. You will need to be flexible at all times in order to cover the unexpected needs of the Hotel. The successful applicant for this role will deliver excellent customer service, have a positive ‘can do’ attitude, be willing to learn and show that they care. Where Will You Be Working?A modern, 5-storey hotel minutes from the A4 and just 2 minutes' walk from North Acton  station on the Central Line for speedy links to central London and Westfield Shopping Centre. Our colleagues are making sure we keep you moving, as well as making sure you have everything you need.We are located just 40 minutes by tube from London Heathrow Airport and London’s iconic .  a 5-minute tube journey from the hotel, is one of Europe's largest urban shopping centre with hundreds of designer shops, a cinema complex and restaurants serving everything from oysters to Mexican street food. Its 20 minutes to central London for Oxford Street shopping, West End theatre and world-famous attractions like the .What’s In It For You?People love to work with RBH because…We focus on health, wellbeing and our communitiesOur people are truly engaged at workThere’s open, clear communication from the topWe’ve got great career development opportunitiesThere’s a culture of transformation and innovationWe will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;Discounted hotel room rates for you AND your friends and family that will make you really popular!Incentive programmesMoney off high street retailersFlexible working arrangements because we know your life comes firstFree meals on duty What Are We Looking For?We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. Experience of/with (insert desirable experience) is preferable but full training is provided.The Bigger PictureHoliday Inn Express London - Park Royal is managed by RBH; an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At Redefine|BDL we stand out from our peers, transforming hotels to perform exceptionally.So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you! View full job description
JobCentre Plus 7 months ago
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