Guest Service Assistant job in Preston Borough at Holiday Inn Express

Guest Service Assistant

Company: Holiday Inn Express

Location: Preston UK

Date Posted:Jun 30, 2014

 Holiday Inn Express Preston SouthReedfield PlaceWalton SummitPrestonPR5 8AAWe are currently recruiting for a Guest Service Assistant.At Holiday Inn Express® we want our guests to relax and be themselves which means we need you to·   Make a Connection – show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way ·   Be Helpful – familiarise yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way ·   Be Efficient– take ownership and play your part to get things done by making things easier for guests; doing as much as in advance and multi-task when you need to We strongly believe that it is your own personality that will make this happen and ensure every guest’s stay is special and we aim to have a ‘great hotel guests love’job overview·      General reception duties, including checking in and out of guests, answering telephone to company standards, making reservations and dealing with queries and enquiries.·      Cash handling including float counting and banking in compliance with company standards.·      Communicate any changes to room status throughout the day with housekeeping.·      Bar duties, including setting up, replenishing of stocks, serving guests, cleaning tables and washing glasses.·      Setting up, preparation, service and clearing of breakfast including using the dishwasher and general cleaning and tidying·      Preparation of meeting rooms including meeting and greeting of clients, maintenance during the day and clearing after meetings·      Communication of maintenance issues between house keeping and maintenance technician Duties and Responsibilities·   Assist Guest Service Manager  with running of shift and under supervision be able to actively undertake more senior responsibilities.·   Completion of tasks as designated per shift·   Taking and checking deliveries from suppliers·   Be actively involved in your personal development and training·   Any other duties that may be requested by the management GUEST EXPERIENCE·   Make a note of customer comments with regard to bedrooms.·   Be aware of IHG Rewards Club loyalty programme and be actively involved in enrolling new members·   Embrace Customer Service  culture – ‘Engaging Efficiency’QUALIFICATIONS AND REQUIREMENTSArticulate & communicativeGood written & oral English NumerateWell presented.Good interpersonal skillsOrganised and systematicConcern for quality of product and serviceComputer literate in a business environmentTeam workerHave a desire to progress and develop within the company.An ability to learn without dedicated training.To be able to anticipate needs of both Customers and Staff and act before being prompted. View full job description
JobCentre Plus 4 years ago
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Guest Service Assistant jobs in Preston Borough

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