Guest Service Breakfast Assistant job in Kettering at Holiday Inn Express

Guest Service & Breakfast Assistant

Company: Holiday Inn Express

Location: Kettering UK

Date Posted:Jan 13, 2014

Job Description Job Title:Guest Service AssistantSenior Manager:Deputy General ManagerPurpose of Job:To assist in the day to day operation of hotelResponsibilities:     ·         General reception duties, including checking in and out of guests, answering telephone to company standards, making reservations and dealing with queries and enquiries.·         Cash handling including float counting and banking in compliance with company standards.·         Communicate any changes to room status throughout the day with housekeeping.·         Bar duties, including setting up, replenishing of stocks, serving guests, cleaning tables and washing glasses.·         Setting up, preparation, service and clearing of breakfast including using the dishwasher and general cleaning and tidying·         Preparation of meeting rooms including meeting and greeting of clients, maintenance during the day and clearing after meetings·         Communication of maintenance issues between house keeping and maintenance technician·         Taking (and refusing) deliveries from suppliers·         Completion of tasks as designated per shift·         Ensuring that cleanliness is maintained in all public areas·         Keep up to date with changes in the local area.·         Make a note of customer comments with regard to bedrooms.·         Be aware of Priority Club loyalty programme and be actively involved in enrolling new members·         Embrace Stay Real Culture·         Be actively involved in your personal development and training·         Assist GSM with running of shift and under supervision be able to actively undertake more senior responsibilities.·         Any other duties that may be requested by the management Relationships:InternalOther Team Members, General Manager and Central OfficeExternalGuests, other users of hotel services and suppliersExperience:None requiredMust be·         Articulate & communicative·         Good written & oral English ·         Numerate·         Well presented.·         Good interpersonal skills·         Organised and systematic·         Concern for quality of product and service·         Computer literate in a business environment·         Team workerIdeally·         Have a desire to progress and develop within the company.·         An ability to learn without dedicated training.·         To be able to anticipate needs of both Customers and Staff and act before being prompted.    View full job description
JobCentre Plus 5 years ago
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