Guest Service Manager job in Norwich at Holiday Inn Express Norwich

Guest Service Manager

Company: Holiday Inn Express Norwich

Location: Norwich UK

Date Posted:Jul 04, 2013

Guest Service Manager – (Duty Manager)40 hrs per week over 5 days including E shifts 7am-3pm and L shifts 3pm-11pm including weekends and occasional night shiftsAs Guest Service Manager you will be responsible for the:Supervision and motivation of team members, including recording sickness notificationEnsuring high level of service to guestsPreparation of internal financial and head office reportsFinancial reconciliations and bankingMaintenance of relationships with suppliers and placing of ordersTo ensure that daily task lists are completed by the on duty team.Management of reception, restaurant, bar, conference room and breakfast service including hands on supportSupervision of housekeeping staff or franchisee and management of maintenance requests and implementationRecruitment and training of new and existing team members; appraising of subordinatesEnsuring hotel security, safety of guests including provision of first aid and taking control in an emergency situationPreparation of rotas ensuring correct levels of staff for business needsRevenue management to ensure profitability of hotel.Showing prospective clients around hotelMarketing and sales of hotel facilities.Night audit View full job description
JobCentre Plus 6 years ago
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