Guest Service ManagerFront Of House job in Morecambe at Interstate Europe Hotels Resorts

Guest Service Manager/Front of House

Company: Interstate Europe Hotels & Resorts

Location: Lancashire UK

Date Posted:Jan 02, 2018

Location: Hampton by Hilton BlackpoolInterstate Europe Hotels & Resorts is a division of U.S.-based Interstate Hotels & Resorts, operating hotels for owners under all major franchised lodging brands in North America, Europe, the United Kingdom, Russia and China.Interstate offers a complete suite of hotel management services in the United Kingdom with a UK-based team of hospitality professionals, providing hotel owners and developers with personalised attention and a focus on top line revenues and bottom line profits, every single day, at each and every hotel we operate.Great Benefits are aligned to joining Interstate’s portfolio, not only do Interstate offer great discounts for Staff, Friends & Family within all their UK hotels, but you also get to experience Hilton’s benefits World Wide!!!  Interstate also have a very successful Training Academy to support your development and career across all brands, plus so many other great benefits to offer !!!With Hampton by Hilton Blackpool opening in quarter two of 2018, Interstate, are now looking to start their recruitment process on behalf of the owners, and are now looking to recruit an experienced Guest Services Manager/Front of House who has worked in a similar sized property, and will thrive on supporting both the opening and running of this distinguished and characteristic business.Reporting directly to the Operations Manager you will take overall responsibility for Hotel Reception, including Night Team, whilst overseeing Housekeeping.  The successful candidate will need to have a minimum of 2 years previous experience in a Front Office/Reception at Senior Supervisory/ Management role within Hotels only. As Guest Services Manager/ Front of House - Key Task will involve the following: Leading and developing the Front Office Team to ensure effective delivery of sales and high standards of customer service.To be able to perform Duty Management shifts, ensuring that all departments are fully staffed in accordance with daily/weekly business levels?Setting up strategies and action plans to ensure that departmental objectives/targets are consistently met. This will include contributing to weekly forecasting of business plus the annual department budget.Ensuring clear and straightforward communication is maintained through the Front of House and all other Operational departments.To be responsible for ensuring that there is a high standard of public relations with all guests, dealing with any complaints or compliments and reporting them to the Senior Management Team.To be flexible in working alongside the bar and restaurant areas.To oversee housekeeping, ensuring all standards are maintained in line with brand standards and Company procedures.To produce daily/weekly reports relating to Front of House business levels?All policies and procedures are adhered to in line with Company standards and Financial Audit Results.Preference will be given to applicants with both the ‘OnQ Hilton Front Office System along with Hilton experience.So if you have a great personality, are results driven, can motivate the team during pressured times, and are confident and organised, then we want to hear from you!“In line with our PCI Policy, the successful candidate will have to undergo a basic disclosure check”  View full job description
JobCentre Plus 1 year ago
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