HOTEL PORTER job in York at Cairn Hotel

HOTEL PORTER

Company: Cairn Hotel

Location: Harrogate UK

Date Posted:Jan 29, 2018

PORTER RESPONSIBLE TO:     Assistant Manager  LIAISE WITH:            Duty Manager and Reception staff JOB PURPOSE:             To be responsible for meeting room set up, presentation and requirements.                              To serve lounge food and drinks to our guests. To serve guests their room service requirements and    help with their luggage.                             To help in the restaurant and bar, as required                                                               DUTIES AND RESPONSIBILITIES Service / Product Standards 1.   To work to the agreed hotel standard in line with hotel and guest expectations and reflect the requirements made by your department through the duties you perform. 2.   Check the function board carefully at the start of each shift and prioritise your work accordingly, seeking the Duty Manager’s advice for anything you are not sure of. 3.   Ensure that the presentation and service of lounge, bar and restaurant menu items consistently meet the required standard of service.4.   Ensure the security of all luggage items.5.   Conduct security checks of the entire hotel, inside and out, on each shift.6.   Check public toilets regularly and restock as necessary.7.   Clean the public areas and meeting rooms as required.8.   Liase closely with the Duty Manager and reception staff.9.   Develop and maintain excellent customer care skills.10.                Deal with and rectify any minor customer complaints professionally and report all other customer complaints to the Duty Manager in a timely manner. 11.                Pass on all customer comments to the Duty Manager. Business Issues  1.   Seek out sales opportunities and optimise sales in the lounge, bar and restaurant areas, proactively selling our menus and services.2.   Develop and maintain excellent customer care skills, encouraging both return and new business.3.   Ensure correct portion control is maintained and seek the Duty Manager’s advice re. charges for all non-menu requests or extra portions.4.   Keep wastage to a minimum, noting down any unavoidable waste, including the reason for it. Pass this information to the Head Chef or Bar Manager during your shift.5.   Handle cash and operate tills accurately, explaining any discrepancies which may arise.  Communication  1.           To develop and maintain excellent communication with the staff you work with through pre service briefings, department meetings and individual coffee chats.2.           To meet with the Assistant Manager as required to discuss any operational issues.     3.  To ensure that at all times, all external communication is conducted in a professional and business like manner and upholds the reputation of the Cairn Hotel.  Health and Safety 1.           To comply with all health and safety, COSHH, fire, food safety and      company regulations at all times.2.           To adhere to all our food safety procedures in order to         promote the safe and hygienic service of all food and beverage items.3.  To keep the still room, and any other areas in your care, clean and              tidy.          Other Responsibilities  1. To attend to small maintenance jobs when necessary.     2. To conduct a light bulb check daily and change any which need to be      Replaced. 3. To arrive for work punctually, well groomed and in appropriate uniform.4. To conduct yourself in a responsible and professional manner.5. To respond positively to all training and development.6. To treat all company property with respect.7. To keep your area of work clean and tidy at all times.Any other duties deemed necessary by the management team. View full job description
JobCentre Plus 6 months ago
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