Head Office job in Manchester at Verastar

Head Office

Company: Verastar

Location: Manchester, Greater Manchester UK

Date Posted:Mar 27, 2018

IT 1st Line IT Service Desk EngineerJob Type: Permanent, Monday to Friday 9am – 6pmLocation: Based at our Head Office, South Manchester, M22 4SYSalary: Up to £21,000 per annum plus a 10% annual performance bonus.Benefits: Exceptional benefits package (See below)The Role We are looking for an experienced 1st Line IT Service Desk Engineer which is required for our rapidly growing business based in south Manchester. You will be responsible for providing a high level of service, to support and maintain the existing infrastructure as well as identifying and implementing new ideas.Looking for an experienced professional who is customer focused, with a proven track record of service delivery as well as being an enthusiastic, self-motivated team player with the ability of working within a demanding environment and be able to demonstrate a logical approach to problem solving.Responsibilities: Provide 1st line technical support within the IT Service Desk Working closely with both 2nd line to ensure the issue is resolved or assigned to the correct level Supporting windows 10 desktop environment Undertaking small- to medium-sized IT projects Log all calls on the call logging system. Day to day management of the backup system. Working on own initiative to diagnose and resolving technical issues Understanding of Networking and TCP/IP Protocols; Proven experience using and troubleshooting Office 2016 / Office 365 within a network environment (permissions, calendar sharing, delegation) Experience of administering Office365 including, SharePoint Online (permissions, workflows, migration)To be considered for this role you will possess the following experience; Essential Microsoft System Centre Configuration Manager 2012 Email Filtering & Antivirus Zeacom Call Centre Documentation Strong communication and interpersonal skills Highly diligent with exceptional attention to detail Able to risk assess before executing change Strong written ability (to include technical writing) Able to conduct research into areas as required Able to logically understand, diagnose and resolve problems Escalate issues appropriately, keeping manager informed throughout resolution process, especially in high profile casesDesirable O365 Administration Exchange Server 2016 / Office 365 Exchange Administration Working with System Center Configuration Manager 2016 Networking Active Directory Administration Cisco telephony administration and support Working to ITIL best practises Benefits Overview Company pension Scheme STAR Bonus Scheme (Up to 10% salary bonus per year) 33 days holiday plus the option to buy 2 extra days Work for an Investors in People accredited company Annual pay review Excellent technical experience development opportunities Regular subsidised social events Free tea and coffee Childcare Vouchers Buy and Sell Holiday Scheme Last Friday of each month – Pizza for Lunch Funding for external training courses through the training support scheme Verastar Rewards Scheme, Gym Discounts, Discounts with major retailers Quarterly performance related bonuses View full job description
JobCentre Plus 9 months ago
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