Head Of Field Service Operations job in Walsall at UK Local Recruitment

Head of Field Service Operations

Company: UK Local Recruitment

Location: West Midlands UK

Date Posted:Dec 06, 2014

Field Service Operations - Head of FSO - Telecommunication networks HEAD OF - Field Service Organisation This is an exciting opportunity for a telecoms professional with solid understanding of coordinating and managing large scale Field Service Operations to join a Market Leader in the Telecommunications industry. My client has a Field Organisation comprising of approximately 700 people to service their MS contracts of which there are approximately 530 Field Engineers and 80 Dispatch Centre resources. The main function of the Dispatch Centre is to ensure that all customer corrective and preventative are dispatched to the Field Engineers in timely manner so that the business can meet all customer SLA's and KPI's. ROLE SUMMARY Lead all functions within the Field Services Organisation Dispatch centre (Common Control Centre - C3) to drive the overall strategy, delivery and ongoing evolution of Field Operations across the UK. Manage, coach and actively develop a focused high performing and motivated team which delivers optimised remote resource management, activity/task scheduling, jeopardy management, estates management services, technical support, reporting, and work execution support, in order to meet or exceed our customers SLA's and Project Delivery Performance Requirements. Be accountable for compliance with all Health Safety and Environmental policies to ensure that all Employees and the public are protected from potential or actual hazards. Drive HSE ownership and responsibility in all reports. Deliver, in conjunction with other departments, support activities in order to allow safe execution of Field Operations tasks. Maintain awareness of (and influence, where necessary) wider commercial considerations in order to balance business requirements with the contractual requirements of each Customer. Instigate and maintain excellent working relationships with Customers, suppliers, third parties and colleagues to ensure that end-to-end processes are efficient, effective and regularly reviewed. Additional Responsibilities: Health and Safety: Monitor, and report on compliance, with all relevant HSE Policies and Directives. Customer Interface: Responsible directly or indirectly for the provision of a primary Customer interface for contracted Field Operations Services People Management: Responsible for the effective management of the team, including motivating, leading & establishing performance objectives Resource Management: Responsibility for maintaining adequate levels of resource in order to meet all Customer requirements.Cos & Efficiency: Responsible for actively managing and reducing costs, maximising efficiency while maintaining high levels of Customer satisfaction by regularly reviewing organisation, processes and performance. Performance: Produce and review team performance reports, SLA, Customer (where appropriate) and internal performance measures Process: Seek out and consistently deploy 'Best Practice' working processes and work allocation methods in order to support Customer contract looking in all cases to simplify, reduce waste, capture/re-use learning and maintain adherence with MSTOP and eTOM standards. New Business Development & 3rd Party Contracts: Provide support to CU Sales, Field Operations Support and CU Sourcing functions with new business opportunities, RFx processes and on-going contract performance management representing Field Operations technically, procedurally and financially such that solutions are properly designed, dimensioned and costed. Candidates must be able to demonstrate: Demonstrable knowledge of managing a dispersed operations team. Demonstrable understanding of GSM/UMTS/Data network architectures and technologies. Demonstrably strong analytical skills and an ability to integrate multiple information sources. Budget management experience, including forecasting and control. Demonstrable knowledge of all customer contractual obligations and evidence of proven delivery of contractual obligations Proven communication and influencing skills in both verbal and written formats. Process development experience Computer literate in all standard Microsoft Office applications. Workforce Management Process and system experience Heath & Safety Management experience in a Field Operations environment Academic Background: HNC/HND or equivalent in a relevant technical discipline Have a sound business background supported by a Degree or Business Management qualification or relevant experience IOSH or NEBOSH Health & Safety Certificate or equivalent Full UK Driving Licence To apply for this position please send an updated CV Due to the high number of applications we receive it is not always possible to respond to all applicationsProject People Ltd is acting as an Employment Agency in relation to this vacancy. View full job description
JobCentre Plus 4 years ago
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