Helpdesk Advisor AdminCustomer Service job in Stockport at SkyBlue

Helpdesk Advisor (Admin/Customer Service)

Company: SkyBlue

Location: Stockport UK

Date Posted:Apr 10, 2018

Skyblue are looking for a helpdesk operative to work on in Ashton-under-Lyne (OL7 0QQ) We are looking for candidates with great customer service skills and want to get into a role that is dynamic and fast paced. Pay rate - £8 - £8.50 per hour Contract type - Temp initially, potentially could go permHours per week 37.5 Shift pattern - Monday - Friday office hoursDuties will be taking calls from helpdesk user (staff, patients, visitor) and logging reactive issues in to our internal system ensuring as much detail is captured to assist the estates team to rectify the problems efficiently. Also involved will be monitoring them jobs from start to finish which will include dealing with chased jobs and taking the completed job inputting engineers detail and closing out jobs. The successful candidate should be Computer literate in using software such as Excel, Word and outlook. Previous use of a CAFM (computer aided facilities management) system would be an advantage but not essential. Candidates must have polite telephone manner and be able to adapt change and be able to think on their feet. This is a SkyBlue Solutions vacancy and we are operating as an employment Business/Agency in this instance.As an Equal Opportunities organisation SkyBlue guarantees that all applicants will receive equal treatment within our application and selection process.We will endeavour to meet the individual needs of all our applicants and make any reasonable adjustments that you may require during the selection process and beyond. Please let us know what adjustments you may require when submitting your application. View full job description
JobCentre Plus 1 year ago
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