Helpdesk Analyst - Redhill Surrey job in Redhill at Zebra Technical Recruitment Ltd
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Helpdesk Analyst - Redhill Surrey

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Company: Zebra Technical Recruitment Ltd

Location: Redhill, London

Date Posted: Feb 13, 2012

The Job The Helpdesk Analyst will be responsible for; • Taking incoming phone calls and emails from customers that have problems with devices or systems • Recording details of problems encountered and logging information accurately • Prioritising problems by level of importance and resolving issues in a logical order whilst working to Service Level Agreements (SLAs) • Providing 1st line fixes using a suite of remote tools to solve problems with equipment and via troubleshooting over the phone • Performing hard and soft resets • Advising customers and talking them through resolving problems for themselves • Escalating more complicated or serious problems to an in-house specialist technical support team The Person The Helpdesk Analyst should have the following skills and experience; • Helpdesk / Service Centre environment experience • Good customer service skills with the ability to listen and record information accurately and then prioritise the level of importance of faults received • General understanding/overview knowledge of networking and internet protocols as well as remote troubleshooting...View full job description
From CV Library - 13 Feb 2012
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