Helpdesk Customer Experience Manager job in Barnet at Adzuna

Helpdesk / Customer Experience Manager

Company: Adzuna

Location: Hertfordshire UK

Date Posted:May 10, 2017

A Helpdesk / Customer Experience Manager, ideally with experience in using CAFM systems, is sought to join this global Facilities Management company in Hatfield, Hertfordshire.This is an exciting opportunity to join a company established for over 25 years, and be part of a large international FM group.The Helpdesk / Customer Experience Manager will lead a Helpdesk team of 5 in meeting the challenging business and customer relationship expectations. You will be based in Hatfield, responsible for building relationships across an education campus with academics, students and management to improve student experience as well as supporting the Partnership Director.Title: Helpdesk / Customer Experience ManagerLocation: Hatfield, HertfordshireSalary: £35k per annumThe Helpdesk / Customer Experience Manager will be responsible for the following:-Managing, mentoring and developing FM Helpdesk staff-Developing, implementing and operating clear systems and procedures-Ensuring induction, one-team training is given to all staff-Engaging with academics and students so they are satisfied with the serviceThe ideal Helpdesk / Customer Experience Manager will possess the following skills and experience:-Experience in working with CAFM systems and procedures (ideally Concept)-People management skills-Excellent communication and organisational skills-The ability to adapt to different situations and the ability to evolve in the role-A hands-on "can do" attitude-Excellent IT skills, with good knowledge of Excel, Word and Outlook-Experience of working in a University or educational environment would be advantageousThis is a great opportunity to join a growing company. If you are an individual who is looking to expand your knowledge and skills, and likes a challenge, please click to apply for the role of Helpdesk / Customer Experience Manager in Hatfield!If the details shown on your CV match our client's requirements, we will provide our client with your full details so that they can judge whether you may be suitable for the opportunity advertised. Your details, as submitted by you, will only be used in relation to this specific opportunity. We may also use your details to contact you by email about our free career advice site CareerSavvy. By applying to this advert and submitting your CV and/or cover letter to us, you give express consent to us using your details for these purposes. eRecruit Solutions actively recruits for the following roles: Helpdesk Manager, Customer Service Manager, Helpdesk Team Leader, Call Centre Manager, Customer Experience Manager in Hatfield, Hertfordshire. Ref: MIN120595 View full job description
JobCentre Plus 2 years ago
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