Helpdesk Supervisor job in Oxford at Orbis

Key requirements: Qualifications: • Microsoft accredited qualifications • Relevant, up to date IT related qualifications Experience: • Experience of working on a busy IT helpdesk (preferably within an IT company) • Demonstrable experience of successfully developing and maintaining relationships • Experience in communicating with clients Skills / Knowledge: • Ability to manage time, prioritise tasks and work under pressure • Excellent interpersonal and communication (both oral and written) skills • Knowledge of MS Windows Server, MS Exchange, VERITAS Backup Exec for Windows version 8.5 + 9.0 + 9.1 + 10.0, and Microsoft Terminal Services design and implementation in WAN • Proactive motivated approach to customer service • Keen attention to detail • Logical, structured approach to solving problems • Ability to adapt and learn new skills • Knowledge of Cisco Firewall and WatchGuard Firewall implementation and configuration and Sophos Anti-Virus, Enterprise Manager + SAV Admin + Remote Update Personal Qualities: • Articulate • Influential • Self Motivated • Self Disciplined • Results Orientated • Have attention to detail • Commitment to delivering excellent customer service • Team Player Send your CV ASAP – Further Details on Application If this role is inappropriate, please reply with CV and identify your ideal position...View full job description