Helpline Account Manager job in Australia at Renovo
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Helpline Account Manager

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Company: Renovo

Location: City & Docklands

Date Posted: Feb 09, 2012

Role Responsibilities; - Leading service design and process mapping - Develop work based instructions - Running discovery workshops in the mobilisation phase of a new contract - Managing all preparation of contact documentation to sign off and acceptance - Managing the project plan - Ensuring the production of adequate management information - Ensuring that the service is delivered to contact and service level agreement - Managing all Liaison with the Customer - Working as a strong development partner with the Contact centre team - Running a monthly helpline meeting...View full job description
From OmniJobs - 09 Feb 2012
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