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Helpline Shift Leader
Being part of the team to deliver against agreed service level agreements, with a commitment to providing outstanding customer service Recording detailed and accurate information from the call Ensuring that all calls logged are allocated to the best placed engineer To liaise with engineers on workloads and plan effectively To respond to all feedback within 12 hours of being received with a personal response Encourage customers to become repeat customers An exciting opportunity to join a support team...View full job description
From Reed
- 17 Oct 2011
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