Home Based Customer Service Advisor FULL TIME AND PART TIME job in Cardiff at Sensée

Home Based Customer Service Advisor (FULL TIME AND PART TIME)

Company: Sensée

Location: South Wales UK

Date Posted:Oct 13, 2017

Home-Based Customer Service Advisor – Leading Carrier BrandSensée connects customer service centres to home-based customer service advisors and we are currently looking for enthusiastic individuals who put the customers first, provide efficient, professional and proactive response to telephone enquiries regarding deliveries.With over 40 years in the UK express market, our client combines fantastic people, amazing service, innovative products and state of the art technology to deliver an incredible customer experience.Main Responsibilities:As a Customer Service Advisor, you’ll be part of a dedicated team, undertaking a key front line role, ensuring we continue to provide a ‘best in class’ approach to a growing customer base and a service culture that excels at each and every level. Your role will be to act as a focal point for telephone enquiries and deliver a great customer experience by responding to customer requests and booking collections onto the centralised system.As well as this, you will maintain contact with customers to ensure actions have been effectively progressed and you will always provide a prompt and responsive service that fully reflect our client’s outstanding reputation. Personal Profile:- Used to working in a customer focused and service driven environment, you must have high level of energy, enthusiasm and motivation along with a strong tram ethic. - You will have excellent communication and relationship building skills, plus a confident telephone manner. - You will also demonstrate a ‘whatever it takes’ outlook and a willingness to ‘go that extra mile’ to exceed expectations.- As you will be working from home, PC literacy, high flexibility in your schedule, good organisation, independence and self-reliance are essential.We can offer you a virtually enjoyable place to work, with state-of-the-art technology, innovative systems and processes and a collaborative working environment. But more than that, there's no getting away from the importance of the work we handle. Our Motor Assistance Co-ordinators have a massive contribution to our overall performance, their dedication, accuracy, manner and passion all goes towards delivering an experience our customers enjoy. Contact Type: Inbound calls regarding deliveries.Starting Salary: £7.50 per hour (during training)£7.50 per hour plus bonus of up to £1.40 per hourLocation: Anywhere in the UK. Shifts:Opening Hours: Monday – Friday 7am – 10pmSaturday – Sunday 8am – 6pmMandatory Hours:You must book a minimum of 20% of your MCH in a 4-week period on a Friday. You must book at least 2 evening shifts per week (evening shift = 4-8pm – a 30 min break may be taken during this period).Pre-Employment Checks:We will conduct the following background checks: - Establish your legal right to work in the UK - Establish your address- Verify your last two years’ activity - Criminal history check (CRB basic disclosure to be provided by you at your own costs) - Fraud database checks Training and Development:You will also need to attend a mandatory full time 5 weeks training to be delivered virtually over set shifts. Technology and Home Office Requirements:You will need to provide a quiet and secluded home office equipped with a dedicated wired telephone line, a dedicated wired broadband connection, a dedicated to work PC (desktop) with two monitors (17” or above) and a telephone handset with headset, all meeting our required specifications. You will not be moving home within the next 6 months. Sensee is an equal opportunities employer and welcomes applications from all sections of the community.  View full job description
JobCentre Plus 1 month ago
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